Shipping policy
Shipping & Delivery
Processing time
All jewellery is packed with care and ships within 1-3 business days of your order. Custom or made-to-order pieces may take longer, and we'll confirm the timing with you.
Shipping within Canada
- Standard tracked shipping: $12 flat rate, usually [2–8] business days
- Express shipping: $28 flat rate, usually [1–3] business days to most major centres
- Free standard shipping on orders over $[150]
All Canadian orders ship with tracking through Canada Post. Orders over $200 need a signature on delivery.
Shipping to the United States, Bermuda and the United Kingdom
Shipping is calculated at checkout from your address and the weight of your order, so you only pay what the carrier charges. All international orders ship with tracking. Delivery usually takes 5-15 business days, depending on the destination and customs.
Duties and taxes
Orders shipped outside Canada may be charged import duties, taxes or brokerage fees by your country. These aren't included in the shipping cost and are the customer's responsibility. Packages refused because of these charges can't be refunded for the original shipping cost.
Need it by a certain date?
Email info@kimlefebvredesigns.com before ordering and we'll do our best to help.
Bermuda customers
Please order online and contact kim@kimlefebvredesigns.com.
Tracking, lost or damaged parcels
You'll get a tracking number by email once your order ships. If your parcel is late or arrives damaged, email us your order number and photos of the package and jewellery. Please keep all the packaging, since the carrier may need it for a claim.